Refund policy

🚚 SHIPPING & RETURN POLICY | VIXILLA

🌐 Website: www.vixilla.com
📧 Email: info.vixilla@gmail.com

📦 SHIPPING POLICY

❓ Do you ship worldwide & how much does shipping cost?

Yes — we ship worldwide.
We offer customers free USA and international shipping with tracking.
There is no shipping cost and no sales tax. Hurray!

❓ What are your shipping and processing times?

Standard Shipping Times

  • USA & Canada: 6–14 business days

  • UK: 8–14 business days

  • Europe: 8–14 business days

Processing Times

  • Orders may take 2–4 business days to process before shipping.

❓ Where can I find my tracking number?

Once your order is shipped, you will receive an email from Vixilla with your tracking number.
If you haven’t received it or if the tracking number doesn’t work, don’t worry — just contact us at
📧 info.vixilla@gmail.com and we’ll help you out.

⚠️ Unexpected Delays

In some cases, delivery may take longer than the standard shipping times listed above.
If your package is taking too long, please reach out to us at
📧 info.vixilla@gmail.com — we’ll do our best to resolve any issue within our control.

🔄 RETURN POLICY

You may return your order within 14 working days of receiving it.
During peak seasons, the return period may extend to 30 working days.

If you have any questions or concerns, please contact us at
📧 info.vixilla@gmail.com

💌 Thank you for shopping with Vixilla!